Kasisto

Overview

Kasisto was a New York City-headquartered AI company building conversational AI for banks and financial institutions [1][2]. The company developed KAI, a conversational AI and digital-assistant platform designed for the financial sector [1]. Kasisto was acquired by Backbase, with the acquisition completed on June 23, 2026 [3]. The company was known as a pioneer in agentic AI for banking and financial services, creating reasoning-native agents that operated within banking-specific governance and compliance controls [4]. Following the acquisition, Kasisto's agentic platform was integrated into Backbase's AI-native Banking OS to handle customer intent resolution across conversational surfaces including chat, messaging and voice [5]. Kasisto's New York-based team joined Backbase as part of the acquisition [7].

Kasisto's agentic platform was integrated into Backbase's AI-native Banking OS so that agents handle customer intent resolution across conversational surfaces including chat, messaging and voice. [5]

Kasisto AI lists its address as 37 W 20th St, New York, New York, 10011. [10]

Customers

Backbase states that BMO's Conversational Banking deployment built on Kasisto resolves up to 81% of inbound customer requests without human involvement. [6]