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Mischa Pintchiouk

Chief Customer Officer at Echoes

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Overview

Mischa Pintchiouk serves as Chief Customer Officer at Echoes[1][3]. Pintchiouk previously held several roles at CA Technologies spanning from 2007 to 2019, including Portfolio Management in the Office of the COO[7], Global Sales Operations[6], Sr. Director of Revenue Ops for Sales & Marketing Analytics[5], and VP Customer Analytics & Ops[4]. Pintchiouk holds a Master's Degree in Business Analytics & Big Data from IE Business School[10] and a Bachelor's degree in Business Administration & Technology from Vrije Universiteit Amsterdam[11], along with Product Management training from General Assembly[12]. Earlier experience includes a researcher position at Shell in Vietnam[8] and board membership with AIESEC in Amsterdam[9].

Profile introduction
Source excerptLinkedIn [2]

​We built Echoes because understanding and addressing outstanding customer needs is the growth engine of any modern B2B organization. Before becoming an Echoes customer, every organization experienced that synthesizing Voice of the Customer data and getting the full picture was impossible. It was even harder to empower everyone in the organization with relevant and easy-to-consume insights. Whether you're in CX, Analytics, Product Ops, User Research, or Customer Advocacy, alignment and insight are how you build consensus and deliver a better customer and product experience. If you’re brave…

Career history

  1. Chief Customer OfficerJul 2020 to presentEchoes
  2. VP Customer Analytics & OpsJul 2016 to 2019CA Technologies
  3. Sr. Director, Revenue Ops - Sales & Marketing AnalyticsOct 2010 to Jun 2015CA Technologies
  4. Global Sales OperationsApr 2009 to Sep 2010CA Technologies
  5. Portfolio Management, Office of the COOOct 2007 to Mar 2009CA Technologies
  6. Researcher in VietnamApr 2007 to May 2007Shell
  7. Board member Outgoing ExchangeJan 2005 to Dec 2005AIESEC in Amsterdam

Education

  1. Master’s Degree, Business Analytics & Big Data2015 - 2016IE Business School
  2. Bachelor, Business Administration & TechnologyVrije Universiteit Amsterdam (VU Amsterdam))
  3. Product ManagementGeneral Assembly

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