Echoes

Overview

Echoes is a software platform listed in the Apollo NYC AI directory as a generative-AI company [1]. Founded in 2020, the platform collects, organizes, and analyzes customer feedback from multiple sources to help teams identify themes, sentiment, and actionable insights [2]. The company describes its offering as a Voice of Customer Operating System that unifies fragmented customer feedback into a collaborative workspace for B2B subscription companies to triage and act on in real time [3]. The Echoes platform connects multiple Voice of the Customer data sources and provides real-time text analytics for themes, sentiment and translations, data stories, customer journey maps, a prioritization matrix, workflows and alerts, plus a What-if analysis that predicts NPS and CSAT outcomes [4]. Customers include Smartsheet, Dow, BMC, Alteryx, Ping, TreviPay, Avalara, TriNet, Applied, RealPage and Nova [5]. According to a customer testimonial, Echoes saves Voice of the Customer teams upwards of 40 hours per month on manual coding of survey responses [6]. The company offers an Echoes MCP server [7].

The Echoes platform connects multiple Voice of the Customer data sources and adds real-time text analytics for themes, sentiment and translations, data stories, customer journey maps, a prioritization matrix, workflows and alerts, plus a What-if analysis that predicts NPS and CSAT outcomes. [4]

Echoes offers an Echoes MCP server, linked from the footer of its site alongside its login and security pages. [7]

Customers

Echoes' Trusted by section carries logos for Smartsheet, Dow, BMC, Alteryx, Ping, TreviPay, Avalara, TriNet, Applied, RealPage and Nova. [5]

Growth & traction

A customer testimonial from Chief Customer Officer Chris Collins states that Echoes saves their Voice of the Customer team upwards of 40 hours per month manually coding customer survey responses. [6]