Overview
Chris Brocato serves as Assistant Vice President, End User Services at AmTrust Financial Services, Inc.[1] Brocato is a results-driven IT and CX platform executive with over 20 years of experience modernizing enterprise technology in high-growth, private equity–backed environments.[2] Previously, Brocato held the position of Sr. Director of Information Technology at Leaf Home from October 2017 to April 2026, where Brocato was accountable for enterprise unified communications and Genesys Cloud contact center platforms supporting approximately 4,300 users.[2][4] Brocato's career includes roles at Mack Concrete Industries as IT Systems Manager, Avvenire Solutions as Network Practice Manager, and Donley's in multiple capacities spanning from 2004 to 2013.[5][6][7][8] Brocato holds a PMP Certification in Project Management from Baldwin Wallace University and is a licensed private pilot with fixed-wing land certification.[11][13]
Profile introduction
Results-driven IT and CX platform executive with 20+ years modernizing enterprise technology in high-growth, private equity–backed environments. Known for aligning infrastructure and customer experience platforms to measurable business outcomes through automation, scale, and disciplined operational execution. Currently serving as Sr. Director of IT at Leaf Home, accountable for enterprise unified communications and Genesys Cloud contact center platforms supporting a distributed workforce of ~4,300 users. Trusted to stabilize critical environments, reduce key-person risk, and deliver scalable…
Career history
- Assistant Vice President, End User ServicesMay 2026 to presentAmTrust Financial Services, Inc.
- Sr. Director Information TechnologyOct 2017 to Apr 2026Leaf Home
- IT Systems ManagerMar 2015 to Sep 2017Mack Concrete Industries
- Network Practice ManagerMar 2014 to Mar 2015Avvenire Solutions
- Director of Business Process ManagementFeb 2012 to May 2013Donley's
- Director of Information TechnologyJul 2004 to Jan 2012Donley's
- PrincipalJun 1997 to Jul 2004Active Networking Inc
- Team Leader / System EngineerFeb 1995 to Jun 1997McHale US Connect / COMDOC
Education
- PMP Certification, Project Managment2013 - 2014Baldwin Wallace UniversityPMP Program
- Untied States Navy at United States Navy
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