Overview
Thomas Adelgren serves as Vice President of Solution Engineering & Customer Success at Copyleaks as of August 2024[1][3]. Adelgren is a customer success leader with over 15 years of progressive experience developing customer success models and organizations, with a track record of implementing strategic plans to drive customer retention and revenue growth[2]. Prior to joining Copyleaks, Adelgren held multiple leadership positions at Salesforce spanning nearly eight years, including Territory Leader for Regional VP Customer Success AMER from February 2020 to March 2023[4], and earlier roles as Portfolio Leader and Director across various regions from 2013 to 2020[5][6][7][8]. Adelgren's earlier career included a position as Customer Services Manager at Sitel Group from 2003 to 2005[9] and a Project Lead role in Customer Relationship Management at Gadelius K.K. from 2001 to 2002[10]. Adelgren holds a Bachelor of Science in Business Administration and Organizational Theory from Örebro University School of Business[11] and completed an Erasmus Scholarship in Business Management and International Business at Swansea University[12].
Profile introduction
Results-attaining Senior Customer Success Leader with 15+ years of progressive experience developing Customer Success models and organizations. Leading and building teams to achieve customer growth and retention goals for high-value customers globally and domestically. Proven record of implementing strategic and scalable plans driving customer retention and revenue growth. Expert at creating high-performing teams, partnering with key stakeholders, and collaborating across teams to attain sales and business objectives. Customer Success Leader | Strategic Planning & Development | Revenue Gr…
Career history
- Vice President of Solution Engineering & Customer SuccessAug 2024 to presentCopyleaks
- Territory Leader (Regional VP) Customer Success AMERFeb 2020 to Mar 2023Salesforce
- Portfolio Leader, (Regional VP) AMER NorthEastJan 2017 to Jan 2020Salesforce
- Portfolio Leader (Director) Scale Nordics, Benelux and Emerging MarketsMay 2015 to Dec 2016Salesforce
- Portfolio Leader High Touch (Director)Feb 2013 to May 2015Salesforce
- Manager, Customer Success (Sr Principal) Nordics & BeneluxJun 2005 to Feb 2013Salesforce
- Customer Services Manager2003 to 2005Sitel Group
- Project Lead Customer Relationship Management2001 to 2002Gadelius K.K.
Education
- Bachelor of Science - BS, Business Administration and Organizational TheoryÖrebro University School of Business
- Erasmus Scholarship Business Management, International BusinessSwansea University / Prifysgol Abertawe
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