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Tabitha Dunn

Limited Partner at Stage 2 Capital

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Overview

Tabitha Dunn is a Limited Partner at Stage 2 Capital [1][4]. Dunn works as a customer-centric change agent and operations leader focused on helping companies address customer lifecycle and experience constraints to growth through process modernization, best practices design, and leveraging AI and technology capabilities [2]. Dunn's professional background includes roles as Global Head of Customer Experience and Marketing & Sales Technology at Hitachi [5], Chief Customer Officer at Ericsson [7], Global Vice President of Customer Insights, Experience & Transformation at SAP [8], and Vice President of Customer Experience at SAP Concur [9]. Dunn currently serves as CEO of Customer Experience & Transformation Leadership [3] and has pursued partial study in Business Management at Marylhurst University [11].

Profile introduction
Source excerptLinkedIn [2]

I help companies fix the customer lifecycle and experience when it becomes a constraint to growth, transforming how your business operates. I am a customer-centric change agent and operations leader with multi-industry, global, B2B experience driving best in class, human-centric transformation to improve the customer experience and success while creating efficiencies, growth, and scalability. I accomplish this by assessing what matters most to customers and the business, designing best practices, modernizing processes, leveraging AI and technology capabilities, partnering with leaders across…

Career history

  1. CEO - Customer Experience & Transformation LeadershipMar 2025 to presentFull-time
  2. Limited Partner2024 to presentStage 2 Capital
  3. Global Head of Customer Experience and Marketing & Sales TechnologyJan 2024 to Feb 2025Hitachi
  4. Head of Global Customer Experience2022 to Jan 2024Hitachi
  5. Chief Customer Officer - Head of Customer Experience and Global Sales Excellence2019 to 2022Ericsson
  6. Global Vice President of Customer Insights, Experience & Transformation2018 to 2019SAP
  7. Vice President, Customer Experience2014 to 2018SAP Concur
  8. Managing Director, Customer Insights2013 to 2014Citrix

Education

  1. Partially complete, Business ManagementMarylhurst University

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