Overview
Shukla serves as First Vice President and Chief Operating Officer at the Federal Reserve Bank of New York.[1][3] Shukla brings approximately 25 years of experience in leading global business transformation, with expertise spanning operations, technology, claims, and finance.[2] Prior to joining the Federal Reserve Bank of New York in March 2023,[3] Shukla held the position of Senior Vice President and Chief Operations Officer for International Accident & Health at Chubb from January 2018 to March 2023,[4] where Shukla led operations, technology, and claims functions across 52 countries.[2] Shukla's career also includes roles at Healthfirst, The Hartford, and Liberty Mutual.[5][6][7][8][9][10] Shukla holds an MBA in Finance and Management from New York University[11] and a Bachelor's degree in Electrical and Electronics Engineering from the University of Bombay.[12]
Profile introduction
Innovative Business Transformation leader with 25 yearsexperience in leading Global change. Breadth and depth of experience in Operations, Technology, Claims and Finance. Currently leading Operations, Technology and Claims functions for Int. Accident & Health Business in 52 countries. Key areas of transformation are in Customer Experience, Self Service and Omni-channel Digital, Claims, Analytics, Intelligent automation and AI. Experience leading Transformation initiatives at multiple companies and initatives totaling $1B. Persuasive communicator at all levels within an organization who drives…
Career history
- FVP and Chief Operating OfficerMar 2023 to presentFederal Reserve Bank of New York
- SVP, Chief Operations Officer, International Accident & HealthJan 2018 to Mar 2023Chubb
- Vice President, Enterprise Business SolutionsNov 2016 to Nov 2017Healthfirst
- VP Operations & Technology (Billing, Shared Svcs & Strategic Programs)Jan 2015 to Oct 2016The Hartford
- VP, Operations and TechnologyNov 2013 to Dec 2014The Hartford
- VP Strategic Programs, Finance TransformationJun 2011 to Nov 2013The Hartford
- AVP Claims StrategyJul 2006 to Jun 2011The Hartford
- Director- Personal Market ClaimsFeb 2006 to May 2006Liberty Mutual
Education
MBA, Finance & ManagementJan 2002 - Apr 2005New York University
- Bachelor’s Degree, Electrical and Electronics EngineeringUniversity Of Bombay
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