Overview
Steven Kennedy serves as a Limited Partner and Advisor at Stage 2 Capital[1][4]. Kennedy brings over 30 years of experience as a customer success and operating leader, with a background in building, scaling, and restructuring post-sales, services, and customer experience organizations across startups, high-growth environments, and Fortune 500 enterprises[2]. Kennedy's recent roles include Global Vice President of Customer Success at Sumo Logic from 2021 to 2025[5] and Vice President of Global Customer Success at ScaleOps in 2025[6]. Earlier positions include Vice President of Customer Experience and Worldwide Services at Turbonomic[8], Senior Director of Infrastructure Managed Services at Virtustream[9], and Director of Managed Services and Business Development at VCE[10]. Kennedy also serves as Commercial and Go-to-Market Advisor on the Advisory Board of Rescue Diver Ready[3]. Kennedy holds a Bachelor's degree in Geoscience and Geography from the University of Arizona[12] and a Certificate in Negotiations and Leadership from Harvard Law School[11].
Profile introduction
Customer success and operating leader with 30+ years building, scaling, and restructuring post-sales, services, and customer experience organizations across startups, high-growth environments, and Fortune 500 enterprises. I operate at the intersection of customer outcomes and execution, building durable systems that improve retention, increase operational efficiency, and scale delivery across complex global teams. My background includes turnarounds, operating model design, organizational unification, and applying AI/knowledge systems to modernize how teams run. Focus areas: - Building and le…
Career history
- Commercial & Go-to-Market Advisor (Advisory Board Member)Apr 2026 to presentRescue Diver Ready
- Limited Partner and Advisor2023 to presentStage 2 Capital
- Global Vice President, Customer SuccessJun 2021 to Jun 2025Sumo Logic
- VP Global Customer Success2025 to 2025ScaleOps
- Technology Business Executive ConsultantMar 2020 to May 2021Black Mountain S Consulting
- Vice President, Customer Experience & WW ServicesOct 2018 to Jan 2020Turbonomic
- Senior Director, Infrastructure Managed ServicesJan 2016 to Sep 2018Virtustream
- Director, Managed Services/Business DevelopmentJan 2010 to Dec 2015VCE
Education
Certificate, Negotiations and Leadership2012 - 2012Harvard Law School
Bachelor, Geoscience & GeographyUniversity of Arizona
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