Overview
Steve Gunn serves as Vice President of Customer Success at SundaySky[1][3]. Gunn has built and run critical post-sale functions including Professional Services, Onboarding, and Product Operations, with accountability for both customer partnership outcomes and retention and revenue metrics[2]. Gunn's career at SundaySky progressed through roles as Senior Program Manager, Head of Professional Services & Enablement, and Head of Product Operations before the current position[4][5][6]. Prior to joining SundaySky in 2019, Gunn held positions in marketing and real estate, including Senior Project Manager at Sun & Moon Marketing Communications and Vice President at Lowell International Realty[7][8][9]. Gunn holds a Bachelor of Business Administration in Business Administration from the University of Miami Business School[11].
Profile introduction
Customer Success executive who has built and run critical post-sale functions, including Professional Services, Onboarding, and Product Operations. Accountable for both sides of the relationship: the partnership that gets customers to value, and the retention and revenue that follow. Adept at connecting what customers need in the field to how the product evolves, building process-driven post-sale organizations, and owning outcomes externally (customer KPIs) and internally (GDR). Previous experience in both Information Technology and Marketing (in-house and agency-side). Industry and vertical…
Career history
- Vice President of Customer SuccessApr 2026 to presentSundaySky
- Head of Product OperationsSep 2023 to Apr 2026SundaySky
- Head of Professional Services & EnablementJul 2021 to Sep 2023SundaySky
- Senior Program ManagerJul 2019 to Jun 2021SundaySky
- Senior Project ManagerJun 2017 to Jul 2019Sun & Moon Marketing Communications, Inc.
- Vice PresidentMay 2016 to May 2017Lowell International Realty
- Marketing ManagerJun 2011 to May 2016Lowell International Realty
- Customer Support Analyst II - Global IT Service DeskSep 2010 to Mar 2011PPG Industries
Education
Bachelor of Business Administration (B.B.A.), Business AdministrationUniversity of Miami Business School
- Middlesex School
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