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Stephen Schmidt

Vice President Program Management at RAPP

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Overview

Stephen Schmidt serves as Vice President Program Management at RAPP[1][3], a role Schmidt describes as working "at the intersection of strategy and execution, partnering with senior leaders to build the operating infrastructure that keeps complex organizations aligned, accountable, and moving"[2]. Schmidt was promoted to this position in April 2024 after serving as Director Program Management at RAPP from September 2023 to April 2024[3][4]. Prior to joining RAPP, Schmidt held the position of Sr. Director, CX Strategy + Operations at Iris from October 2019 to September 2023[5], and served as VP, CX and Delivery at Marmalade from December 2017 to September 2019[6]. Schmidt's earlier roles included Director Program Management at Merkle[8] and Group Director, Project Management at Manifest[9]. Schmidt holds a Bachelor of Fine Arts in Theater Design and Technology from Drake University[11].

Profile introduction
Source excerptLinkedIn [2]

I work at the intersection of strategy and execution, partnering with senior leaders to build the operating infrastructure that keeps complex organizations aligned, accountable, and moving. Most of the problems I'm called in to solve aren't project problems. They're structural ones: unclear ownership, competing priorities, decisions that should have been made upstream but weren't. My job is to surface those upstream failures, build the frameworks that resolve them, and create enough clarity that teams can execute without everything funneling back to the top. I've done this across enterprise…

Career history

  1. Vice President Program ManagementApr 2024 to presentRAPP
  2. Director Program ManagementSep 2023 to Apr 2024RAPP
  3. Sr. Director, CX Strategy + OperationsOct 2019 to Sep 2023Iris
  4. VP, CX and DeliveryDec 2017 to Sep 2019Marmalade
  5. Founder, Writer/ProducerSep 1998 to Aug 2019Schadenfreude Media, LLC
  6. Director Program ManagementJan 2017 to Dec 2017Merkle
  7. Group Director, Project ManagementOct 2015 to Jan 2017Manifest.
  8. Director, Customer Strategy and DevelopmentApr 2015 to Oct 2015Persio

Education

  1. Bachelor of Fine Arts, Theater Design and Technology1992 - 1996Drake University

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