Overview
Shaun P. serves as a Limited Partner and Stage 2 Capital Catalyst at Stage 2 Capital [6]. Shaun brings over 15 years of experience as a Customer Success leader focused on developing global, hybrid, and fully remote teams with emphasis on product adoption and revenue retention growth [2]. Shaun holds a B.S. in Graphic Communication with concentrations in Electronic Prepress, Imaging, and Emerging Digital Technology from California Polytechnic State University-San Luis Obispo, along with a minor in AgriBusiness [11][12]. Current roles include Head of Customer Success at Hexus [4], Limited Partner at Success Venture Partners [5], Advisor at Monocle [3], and Board Member and Community Director at CxXchange [7]. Shaun has also served as advisor and mentor to various startups since 2017 [8].
Profile introduction
Customer Success leader with over 15 years of experience developing global, hybrid, and fully remote teams with an emphasis on accelerating product adoption and driving predictable revenue retention/NRR growth through improved cross-functional collaboration and proactive customer-centric operational strategies. I lead with kindness, creativity, and humility. My influences include — Kim Scott (Radical Candor), Diana Chapman (Conscious Leadership), Jocko Willink (Extreme Ownership), and Stephen Covey (7 Habits). Extensive experience across category-leading early and growth stage companies pre…
Career history
- AdvisorJan 2026 to presentMonocle
- Head of Customer SuccessMay 2025 to presentHexus (Acquired by Harvey)
- Limited PartnerMar 2025 to presentSuccess Venture Partners
- Limited Partner, Stage 2 Capital CatalystDec 2024 to presentStage 2 Capital
- Board Member & Community Director2023 to presentCxXchange
- Advisor | Mentor | Fractional Leadership2017 to presentVarious Startups
- AdvisorAug 2024 to Dec 2025Theme.io
- Head of Customer SuccessDec 2022 to Aug 2024Theme.io
Education
- B.S. Graphic Communication, Concentrations in Electronic Prepress, Imaging, & Emerging Digital Technology.California Polytechnic State University-San Luis Obispo
- Minor in AgriBusiness at California Polytechnic State University-San Luis Obispo
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