Overview
Sajeel Ghai is a co-founder at Eternity Logistics[4] and Protalk Solutions Pvt Ltd[3]. Ghai brings over 20 years of experience in business process and knowledge process outsourcing (BPO/KPO), with a focus on leveraging artificial intelligence and business intelligence to drive new business development and operational excellence[2]. Prior to founding Protalk Solutions in May 2023[3], Ghai held leadership roles at eClerx, including Program Manager from April 2017 to March 2020[5] and Associate Program Manager from June 2009 to March 2017[6], where Ghai managed large multi-national teams and strategic client relationships across the US, Canada, and UK in the telecom sector[2]. Earlier career experience includes positions at Dell International as a Customer Experience Consultant[7] and at Tata Business Support Services as Senior Manager[8].
Profile introduction
With over 20 years of experience in business process and knowledge process outsourcing (BPO/KPO), I co-founded Protalk Solutions Pvt Ltd in May 2023. My focus lies in leveraging artificial intelligence (AI) and business intelligence (BI) to drive new business development and deliver operational excellence. My work is dedicated to helping organizations optimize processes, scale operations, and improve customer lifecycle management. Previously, I held leadership roles at eClerx, managing large multi-national teams and strategic client relationships across the US, Canada, and UK in the telecom…
Career history
- Co-FounderMay 2023 to presentProtalk Solutions Pvt Ltd
- Co-FounderApr 2020 to presentEternity Logistics
- Program ManagerApr 2017 to Mar 2020eClerx
- Associate Program ManagerJun 2009 to Mar 2017eClerx
- Customer Experience ConsultantApr 2008 to May 2009Dell International
- Senior ManagerDec 2005 to Mar 2008Tata Business Support Services
Education
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