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Roland Abou-Atme

Chief Delivery Officer at Pleio

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Overview

Roland Abou-Atme serves as Chief Delivery Officer at Pleio Inc.[1][3] Abou-Atme brings over 25 years of experience in software development, IT operations, and IT service delivery[2] and previously held the position of Vice President, Technology and Service Delivery at Pleio from April 2018 to February 2024[4]. Prior to joining Pleio, Abou-Atme worked at Danone North American Companies in multiple roles including Director of IT Operations for North America and Director of IS/IT Business Partner for Canadian businesses[5][6]. Abou-Atme holds a BCompSc in Information Systems from Concordia University[11], a Microsoft Certified Systems Engineer credential[12], and ITIL v3 Certification[13].

Profile introduction
Source excerptLinkedIn [2]

Passionate, strategic and versatile Technology and Operations leader. 25+ years’ experience in Software Development, IT Operations and IT Service Delivery. Hands-on experience developing IT strategy, High-Performing Teams, building service-delivery centers and creating a culture of innovation, process and service excellence. Servant leadership style.

Career history

  1. Chief Delivery OfficerFeb 2024 to presentPleio Inc.
  2. Vice President, Technology and Service DeliveryApr 2018 to Feb 2024Pleio Inc.
  3. Director, IS/IT Business Partner (Canada Businesses)Jul 2015 to Mar 2018Danone North American Companies
  4. Director, IT Operations - North AmericaJan 2011 to Mar 2018Danone North American Companies
  5. Manager, IT On-Site Support Services - Northeast US/CanadaAug 2007 to Dec 2010Danone North American Companies
  6. Manager, Technical Services and SupportJan 2005 to Jul 2007Freeborders
  7. IT/Technical Services and SupportJan 2000 to Dec 2004Karat Software - Freeborders (Acquisition)
  8. Front Desk/Customer ServiceJun 1995 to Dec 2000Best Western International
  9. Chief Delivery OfficerPleio
  10. Vice President, Technology and Service DeliveryPleio

Education

  1. BCompSc, Information Systems1997 - 2000Concordia University
  2. MCSE, Microsoft Certified Systems Engineer at GP Tech1999 - 2000
  3. ITIL v3 Certification2009

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