Overview
Riffat T. holds the position of Vice President Complaints & Controls at JPMorganChase as of July 2026 [1][2]. Prior to this role, T. worked at Monzo Bank in two positions: Senior Strategy Lead Vulnerable Customers from July 2025 to February 2026 [3], and Vulnerability Lead from September 2024 to August 2025 [4]. T. spent approximately six years at Standard Life UK, progressing from Vulnerable Customer Programme Lead (May 2019 to January 2023) [6] to Head of Customer Vulnerability (January 2023 to September 2024) [5]. Earlier experience includes roles at Standard Life as Planning Business Partner (June 2015 to July 2017) [7] and Corporate Trading Manager (July 2012 to June 2015) [8], as well as a position at Scottish Widows as Insight Business Partner (July 2011 to September 2012) [9]. T. holds a Bachelor of Marketing Management from Edinburgh Napier University [11] and attended George Heriots School, Edinburgh from 1978 to 1994 [10].
Career history
- Vice President Complaints & ControlsJul 2026 to presentJPMorganChase
- Senior Strategy Lead Vulnerable CustomersJul 2025 to Feb 2026Monzo Bank
- Vulnerability LeadSep 2024 to Aug 2025Monzo Bank
- Head of Customer VulnerabilityJan 2023 to Sep 2024Standard Life UK
- Vulnerable Customer Programme LeadMay 2019 to Jan 2023Standard Life UK
- Planning Business PartnerJun 2015 to Jul 2017Standard Life
- Corporate Trading ManagerJul 2012 to Jun 2015Standard Life
- Insight Business PartnerJul 2011 to Sep 2012Scottish Widows
Education
- George Heriots School1978 - 1994Edinburgh
Bachelor of Marketing ManagementEdinburgh Napier University
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