Overview
Nuno Hortênsio holds the position of Director of AI & Strategy in the CTO Office at Shield[1][3]. Hortênsio brings over 20 years of experience across Tier-1 global banks and high-growth startups[2]. Prior roles include Country Manager and Global Program Director at Shield[4], Global Head of Operations at Trusted Data Solutions[6], Global Product Manager for Audio Surveillance at HSBC[7], and Global Support Manager at IPC Systems[8]. Hortênsio completed a High School Diploma in IT from Escola Secundaria de Sobral de Monte Agraco in Lisbon between 2000 and 2004[10].
Profile introduction
With 𝟐𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 across 𝐓𝐢𝐞𝐫-𝟏 𝐠𝐥𝐨𝐛𝐚𝐥 𝐛𝐚𝐧𝐤𝐬 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐠𝐫𝐨𝐰𝐭𝐡 𝐬𝐭𝐚𝐫𝐭𝐮𝐩𝐬, I’ve learned that success in 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐀𝐫𝐜𝐡𝐢𝐯𝐢𝐧𝐠 (𝐃𝐂𝐆𝐀) isn't just about "installing software"—it’s about 𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐢𝐧𝐠 𝐚 𝐬𝐡𝐚𝐫𝐞𝐝 𝐯𝐢𝐬𝐢𝐨𝐧. I bridge the gap between complex engineering and global operations, ensuring that every stakeholder, from R&D to Support, is aligned with a strategy that customers trust and rely on. In fact, I believe that 𝐮𝐧𝐥𝐨𝐜𝐤𝐢…
Career history
- Director of AI & Strategy | CTO OfficeMay 2026 to presentShield
- Country Manager &Global Program Director, Solutions Manager, Solutions ArchitectJan 2022 to May 2026Shield
- Health and well-beingDec 2024 to May 2026Career Break
- Global Head of Operations | Voice Compliance PracticeAug 2018 to Dec 2021Trusted Data Solutions
- Global Product Manager - Audio Surveillance | Surveillance, Regulatory ComplianceMar 2017 to Jul 2018HSBC
- Global Support Manager, Regional Support ManagerFeb 2013 to Feb 2017IPC Systems
- System EngineerOct 2005 to Oct 2013Grupês Telecomunicações, lda
Education
- High School Diploma2000 – 2004IT at Escola Secundaria de Sobral de Monte Agraco, Lisbon (2000 - 2004)
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