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Natalie Miranda

Vice President of Customer Success at Justworks

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Overview

Natalie Miranda serves as Vice President of Customer Success at Justworks [1][3]. Miranda is an accomplished SaaS, customer success and enablement professional with extensive experience in strategic planning and tactical execution of systems, programs, service models and events [2]. Miranda has managed multi-million dollar budgets with full P&L responsibility and has worked as both a successful individual contributor and team leader [2]. Prior to joining Justworks in August 2021 [3], Miranda held several positions at LinkedIn spanning over a decade, including Head of Global Customer Success and Solutions Readiness from May 2018 to September 2020 [5] and Head of Customer Success, AMERICAS from January 2013 to May 2018 [6]. Miranda earned a BSM in Marketing and Finance from Tulane University [11].

Profile introduction
Source excerptLinkedIn [2]

An accomplished SaaS, customer success and enablement professional with extensive experience in strategic planning and tactical execution of systems, programs, service models and events. Have been a successful change management leader delivering strategic and practical solutions that lead to sustainable success and growth. Managed multi-million dollar budgets with full P&L responsibility and have been a success individual contributor and team leader/manager. LinkedIn Talent Solutions offers a product suite of recruiting solutions including products such as Recruiter for sourcing and contact…

Career history

  1. Vice President of Customer SuccessAug 2021 to presentJustworks
  2. Head of Talent Solutions Go-to-Market, Sales ReadinessSep 2020 to Aug 2021LinkedIn
  3. Head of Global Customer Success and Solutions ReadinessMay 2018 to Sep 2020LinkedIn
  4. Head of Customer Success, AMERICASJan 2013 to May 2018LinkedIn
  5. Senior Manager, Recruitment Product Consulting - APACJun 2013 to Aug 2013LinkedIn
  6. Recruitment Product Consultant Manager - East and CanadaAug 2011 to Jan 2013LinkedIn
  7. Recruitment Product Consultant - Strategic and EnterpriseJan 2011 to Jul 2011LinkedIn
  8. Director Client ServicesNov 2008 to Jan 2011Accolo

Education

  1. BSM, Marketing and Finance1989 - 1991Tulane UniversityA.B. Freeman School of Business
  2. BSM, Marketing and Finance1987 - 1991Tulane University

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