Overview
Michel Tjoeng is the founder and AI leader at ChatLabs, a position held since January 2021[1][3]. Tjoeng has stated that finding creative approaches to use technology to drive business value and elevate customer experience is a primary motivation[2]. Prior to founding ChatLabs, Tjoeng held the position of Global Head of Digital & Customer Experience at De Beers Jewellers from 2019 to 2020[4]. Tjoeng's earlier career included roles in digital strategy and customer experience across multiple organizations, including positions at NTT DATA, Publicis Groupe, and Spindrift, where Tjoeng worked in various capacities from 2008 to 2016[5][6][7][8][9]. Tjoeng also worked as a Senior Strategist at Blast Radius from 2006 to 2008[10]. Tjoeng holds an HBO degree in Communication Media Design from De Haagse Hogeschool, earned between 2000 and 2003[11].
Profile introduction
Finding creative approaches to use clever technology to drive business value and elevate the customer experience, is what excites me. And I have been lucky enough to be able to do this for many years across a variety of industries and exciting brands.
Career history
- Founder / AI LeaderJan 2021 to presentChatLabs
- Global Head of Digital & Customer ExperienceJan 2019 to Dec 2020De Beers Jewellers
- Director Retail (everis)Mar 2018 to Mar 2019NTT DATA
- Chief Marketing Officer - SpindriftSep 2016 to Mar 2018Publicis Groupe
- Client Services DirectorMay 2013 to Sep 2016Spindrift
- Director of Business Consulting & Customer ExperienceNov 2010 to May 2013Spindrift
- Principal Business ConsultantNov 2008 to Nov 2010Spindrift
- Senior StrategistDec 2006 to Nov 2008Blast Radius
Education
HBO2000 - 2003Communication Media Design at De Haagse Hogeschool / The Hague University of Applied Sciences
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