NYTech
People
Personemployee

Michael Urban

Executive Vice President of Operations at AmTrust Financial Services, Inc.

LinkedIn profile Suggest an update See network

Overview

Michael Urban is an Executive Vice President of Operations at AmTrust Financial Services, Inc.[1] AmTrust Financial Services is an insurance company operating in the United States. Urban's role involves overseeing operational functions within the organization.[1]

Profile introduction
Source excerptLinkedIn [2]

I run enterprise operations and claims for a multi-line insurer - a ~1,000-person organization spanning Contact Center, Policy Services, Claims Support, Premium Audit, Collections, Subrogation, SIU, and Demand Management. My focus is turning large, complex operations into faster, lower-cost, more resilient engines, increasingly through AI and digitization rather than headcount - the kind of operating leverage that drives value creation in PE-backed platforms. Recent work includes deploying the company’s first AI-enabled claims system, authoring the enterprise AI strategy, and running a multi-…

Career history

  1. Executive Vice President of OperationsJan 2024 to presentAmTrust Financial Services, Inc.
  2. Managing Director and PartnerAug 2019 to Dec 2023Boston Consulting Group (BCG)
  3. Managing Director and PartnerJul 2014 to Jul 2019Boston Consulting Group (BCG)
  4. PrincipalFeb 2010 to Jun 2014Boston Consulting Group (BCG)
  5. Project LeaderMay 2008 to Jan 2010Boston Consulting Group (BCG)
  6. ConsultantJun 2005 to Apr 2008Boston Consulting Group (BCG)
  7. AssociateSep 2003 to May 2005Boston Consulting Group (BCG)

Education

  1. MBA, Business2006 - 2006INSEAD
  2. TUDiploma, Mathematical Financial and Mathematics of Economy2000 - 2003Technical University of Munich
  3. MSc, Pure Mathematics1999 - 2000University of East Anglia

This page shows public professional information only, each fact cited. Is this you? send a correction, or ask for removal within 24 hours, no questions asked.