Overview
Michael Burrows holds an MBA from Liberty University [11] and a Bachelor of Science in Computer Science from Commonwealth University-Bloomsburg [12]. Burrows currently serves as Vice President Enterprise Architecture at Miratech [1][3], a position held since February 2026 [3]. Prior to this role, Burrows worked at Miratech as CX Solutions Director from July 2022 to February 2026 [4]. Burrows's earlier career included positions at Avaya as Solutions Consultant Director and Client Solutions Director [5][6], and at Wells Fargo as Vice President of Technology, Interaction Routing and Dialer Enterprise Contact Center Services and Technology Manager, Dialer and Contact Center Services [7][8]. Burrows also held Vice President positions at Bank of America in business support and systems engineering roles [9][10].
Profile introduction
In my established career as an IT professional, I consistently add value to companies with a talented ability to identify, analyze, and optimize processes to improve efficiency and realize cost savings. Through my vast experience managing the full project lifecycle, I bring expertise in implementing new and improved technologies to accomplish strategic goals. My record of accomplishment demonstrates an impressive portfolio of projects, completed within deadlines and budget constraints. As a highly-skilled communicator and leader, I assemble, manage, and invest in professional teams, collaborat…
Career history
- Vice President Enterprise ArchitectureFeb 2026 to presentMiratech
- CX Solutions DirectorJul 2022 to Feb 2026Miratech
- Solutions Consultant DirectorMay 2022 to Jul 2022Avaya
- Client Solutions DirectorJun 2021 to May 2022Avaya
- Vice President of Technology, Interaction Routing and Dialer Enterprise Contact Center ServicesNov 2016 to Jun 2021Wells Fargo
- Technology Manager, Dialer and Contact Center ServicesJul 2013 to Nov 2016Wells Fargo
- Vice President Business Support Manager IIJan 2011 to Jul 2013Bank of America
- Vice President Consultant Systems EngineerJun 2008 to Jan 2011Bank of America
Education
Master of Business Administration - MBALiberty University
- Bachelor of Science, Computer Science1993 - 1997Commonwealth University-Bloomsburg
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