Overview
Mariela Sanchez serves as Vice President of AI Solutions & Business Development at Zenon [1]. Sanchez holds a Bachelor of Science in Operations Research and Industrial Engineering from Cornell University, a Masters of Engineering in Engineering Management from Cornell University [11][13], and a Master of Business Administration from UNC Kenan-Flagler Business School [12]. Sanchez's career includes roles at Delta Air Lines spanning from 2016 to 2024, including positions in Latin America and Caribbean sales, domestic inventory management, specialty sales development, and global consumer insight [10][7][8][9]. Prior to joining Zenon, Sanchez worked as Sales Development Director at Comcast Advertising and as an airline business consultant [5][6]. Sanchez describes a background combining engineering training with sales and customer experience across multiple markets [2].
Profile introduction
I trained as an engineer, fell into sales, and never looked back. What followed was a career built at the intersection of sales strategy, AI-powered insights, and Salesforce-enabled customer success. Most recently, I led an enterprise-wide transformation at Tosca Services that drove a 75% improvement in customer recommendation rates and launched Salesforce Service Cloud across the entire Customer Success organization. My engineering foundation gives me rigor. My years in sales and customer experience give me empathy. And as a trilingual Latina, a career spent navigating different markets, per…
Career history
- Vice President of AI Solutions & Business DevelopmentJun 2026 to presentZenon
- Director of Customer SuccessMay 2025 to presentTosca
- Sales Development DirectorAug 2024 to May 2025Comcast Advertising
- Airline Business ConsultantMar 2024 to Jan 2025Independent Aviation Consultant
- General Manager, Global Consumer Insight - Customer Experience & DesignJan 2022 to Jan 2024Delta Air Lines
- General Manager, Specialty Sales DevelopmentJan 2019 to Jan 2022Delta Air Lines
- General Manager, Domestic Inventory ManagementAug 2017 to Jan 2019Delta Air Lines
- General Manager Multi-National Sales Latin America & CaribbeanMay 2016 to Aug 2017Delta Air Lines
Education
Masters of Engineering, Engineering ManagementCornell University
- Master, Business AdministrationUNC Kenan-Flagler Business School
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