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Manuel Harnisch

Limited Partner, Stage 2 Capital Catalyst at Stage 2 Capital

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Overview

Manuel Harnisch holds a BS in Information Systems from Drexel University [11] and a Fachabitur in Technologie from Staatl. Fachoberschule Weißenburg [12]. Harnisch serves as a Limited Partner, Stage 2 Capital Catalyst at Stage 2 Capital [1][4] and as Fractional Chief Customer Officer at topSERV Fractional [3]. Harnisch has held leadership positions including VP Customer Success at FOSSA [8] and People Data Labs [9], Head of Global Customer Success at Kentik [10], and VP Technical Services & Support at FOSSA [7]. Harnisch also maintains investor and advisor roles at ThreatMate [5] and OnRamp [6]. Harnisch's professional background spans 18+ years in building and leading global teams focused on customer success, retention, and expansion [2].

Profile introduction
Source excerptLinkedIn [2]

Enterprising and energetic VP of Customer Success & Technical Services with 18+ years of experience in building and leading high-agency global teams. Proven track record of driving gross retention, net retention, expansion & cross-sell, customer advocacy, and referenceability through efficient and scalable processes with a passion for recognizing and developing outstanding talent. I invite you to connect if you are seeking collaboration on customer success, operations, technical excellence, AI differentiation, or startup life-cycle opportunities.

Career history

  1. Fractional Chief Customer OfficerOct 2025 to presenttopSERV Fractional
  2. Limited Partner, Stage 2 Capital CatalystMar 2023 to presentStage 2 Capital
  3. Investor & AdvisorFeb 2023 to presentThreatMate
  4. Investor & AdvisorMar 2020 to presentOnRamp
  5. VP Technical Services & SupportOct 2024 to Sep 2025FOSSA
  6. VP Customer SuccessOct 2022 to Oct 2024FOSSA
  7. VP Customer SuccessJan 2021 to Sep 2022People Data Labs
  8. Head of Global Customer SuccessMar 2017 to Jan 2021Kentik

Education

  1. BS, Information SystemsDrexel University
  2. Fachabitur, Technologie at Staatl. Fachoberschule Weißenburg

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