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Maja Schaefer

CEO & Co-founder at Zowie

Overview

Maja Schaefer is CEO and Co-founder at Zowie [1]. Schaefer maintains a presence on X at @MajaSchaefer_ [2].

Career history

  1. CEO & Co-founderJan 2019 to PresentZowie
  2. FounderJan 2025 to PresentAI Agents Academy
  3. CEO & Co-founderMay 2016 to Jan 2020codeheroes
  4. Software DeveloperSep 2015 to May 2016Sabre Travel Network
  5. Software EngineerApr 2013 to Aug 2015IBM

Education

  1. AUMaster of Science (MSc), Computer Science2015 - 2016AGH University of Krakow
  2. AUBachelor of Science (BSc), Computer Science2011 - 2015AGH University of Krakow
  3. Mathematics and Computer Science faculty at Pijarists' Highschool in Kraków2008 - 2011

Insights & ideas

The through-line

Across the material, Maja Schaefer keeps returning to what it takes to leave a safe, established path and build something fast-growing from scratch: the mindset needed to handle setbacks, the deliberate choices around capital and mentors, and the nerve required to walk into a room with an industry giant and argue you can improve their service. The throughline is less a single fixed belief than a consistent set of concerns that recur from her earliest founder conversations through more recent ones: how to treat failure, how to grow without losing control of the company, and how to convince large, skeptical clients to trust a young company's technology [1][2][3][4][5].

On leaving the corporate world for entrepreneurship

Schaefer discusses her decision to leave a role at a large, international organization to found Zowie, explaining that she wanted greater impact and to be closer to clients than corporate life allowed [1]. This decision recurs as a topic in other conversations too, including why she chose to leave a stable job to start her own business and where the original idea for Zowie came from [3]. Related to this is a question she is asked directly: whether it is better to gain experience inside a corporation before founding a startup, or to start out inside another startup first, a comparison rooted in her own path from corporate employment into founding Zowie [4].

On failure

One conversation centers explicitly on how founders should relate to failure, framed around the idea that failures should not be stigmatized, or at the very least should be treated neutrally rather than as a source of shame [1]. This positions failure as something to be normalized within the founder experience rather than hidden or treated as exceptional.

On boldness and audacity

Schaefer is asked directly whether "bezczelność" (audacity or boldness) helps in achieving success, a question that frames her own account of building Zowie as one where nerve and a willingness to push beyond comfort played a role in the company's early growth [3]. This connects to the practical challenge, also discussed elsewhere, of persuading a market-leading enterprise client that a young company can meaningfully optimize their existing service [4].

On raising capital and choosing investors

A significant part of Schaefer's commentary concerns financing and investor relationships. She discusses how Zowie identified the need to bring in investors in the first place, why the company ultimately chose to work with foreign rather than domestic investors, and the lessons that process taught her [2]. She also describes the trap Zowie fell into early in its life as a company, and speaks specifically about the working relationship with Innovo as an investor [2]. Related to this, she discusses how Zowie succeeded in attracting well-known foreign investors, a topic that overlaps with her account of the investor search process more generally [2][3].

On scaling a fast-growing company

Beyond fundraising itself, Schaefer addresses the operational side of growth: what steps a founder should take to scale a business, and what advice she has for founders who want to grow their companies [2]. She also identifies what she sees as the single biggest challenge in running a company that is growing quickly [3], suggesting that speed of growth creates its own distinct set of problems separate from the challenge of raising the capital that fuels it.

On mentorship

Schaefer discusses how she selects mentors and what she gets out of those relationships, treating mentor selection as a deliberate, ongoing part of running the company rather than an incidental one [3]. The benefits she draws from working with mentors are treated as a distinct topic in her account of how she has built her leadership approach [3].

On winning enterprise clients

Several conversations touch on what makes large clients choose and stick with Zowie's product, an AI-powered customer service automation tool built for enterprise clients including L'Oreal, InPost, Aviva, Avon and Brainly [5]. Schaefer addresses what makes clients willing to adopt Zowie's solutions [3], which sits alongside the closely related challenge of convincing a large, established company that a smaller outside firm can genuinely optimize its service [4]. Taken together, these points suggest her account of go-to-market success rests on demonstrated ability to improve a specific, measurable part of a big company's operation rather than on a broader sales pitch.

Takeaways

  • Founders should treat failure as neutral rather than stigmatized, not as something to hide or be ashamed of [1].
  • Leaving corporate life for a startup was driven by a wish for greater impact and closer proximity to clients [1].
  • Choosing foreign investors over domestic ones was a deliberate decision at Zowie, made after identifying a genuine need for investor partnership [2].
  • Early-stage companies can fall into identifiable traps around fundraising and growth; Schaefer speaks from Zowie's own experience of one [2].
  • Convincing a large, established enterprise client that a young company can optimize their existing service is treated as a distinct, learnable challenge [4].
  • Deliberately chosen mentors and a clear sense of what to draw from them are treated as an active part of running a fast-growing company [3].
  • The single biggest challenge of running a fast-growing company is treated as separate from, and following on from, the challenge of raising capital [3].

Media & appearances

  • Biznes bez LukruApple Podcasts
    Nie stygmatyzujmy porażek, przynajmniej traktujmy je neutralnie - Maja Schaefer, Zowie [odc. #119 BbL]W roli przedsiębiorczyni występuje od ponad 10 lat. Wcześniej pracowała w dużych, międzynarodowych organizacjach, ale chciała mieć większy wpływ i być bliżej klientów. W 2019 roku założyła firmę Zowie, oferującą rozwiązania AI dla ob
  • ZSŻApple Podcasts
    Jak finansować wzrost firmy - Maja Schaefer, ZOWIEMaja Schaefer to CEO i Co-founderka ZOWIE. Nasza gościni weszła w świat startupów z głową pełną pomysłów i chęcią do nauki. Bardzo szybko zrozumiała, jak wielką rolę odgrywają odpowiednio dobrani inwestorzy w procesie wzrostu i rozwoju biznesu. 📌 Dowiesz się: Jak w ZOWIE zidentyfikowali potrzebę współpracy z inwestorami?Dlaczego zdecydowali się na zagranicznych inwestorów?Jakie lekcje wyciągnęła Maja z tego procesu poszukiwania inwestorów?Na czym polegała współpraca z Innovo? W jaką pułapkę wpadło ZOWIE na początku działalności?Jaką rade ma Maja dla założycieli, którzy chcą rozwijać firmę?Jakie kroki podjąć, aby zeskalować biznes? 📌 Rozmowa z Mają w audycji Zaprojektuj Swoje Życie: www.zaprojektujswojezycie.pl/188 * ✅ Dołącz do Mastermind ZSB i zmień swoje życie i biznes na lepsze: https://zaprojektujswojbiznes.pl/mastermind/ 📩 Zapisz się do newslettera: www.zaprojektujswojezycie.pl/newsletter
  • ZSŻApple Podcasts
    Z klasztoru do świata startupów - Maja Schaefer, ZOWIEProjektowanie życia to coś więcej niż rozpisywanie ambitnych planów na kartce papieru. To ciężka praca, szybkie, nie zawsze trafne decyzje, zaangażowanie i szczypta bezczelności. 💡 Obejrzyj odcinek: www.zaprojektujswojezycie.pl/188 Maja Schaefer weszła w świat startupów z głową pełną pomysłów i chęcią do nauki. Jej firma, ZOWIE, jest na dobrej drodze do zostania unicornem. W dzisiejszym odcinku porozmawiamy z Mają o tym, jak buduje swój biznes i skąd czerpie wiedze do jego prowadzenia. 📌 Z dzisiejszej rozmowy dowiesz się: ➡ Dlaczego Maja postanowiła zostawić etat i założyć swój biznes? ➡ Skąd wziął się pomysł na ZOWIE? ➡ Czy bezczelność pomaga w osiąganiu sukcesów? ➡ Co sprawia, że klienci chętnie korzystają z rozwiązań, oferowanych przez ZOWIE? ➡ Jak ZOWIE pozyskało topowych zagranicznych inwestorów? ➡ Co jest największym wyzwaniem w prowadzeniu szybko rosnącej firmy? ➡ Jak Maja dobiera mentorów? ➡ Jakie korzyści wynikają z pracy z mentorami? 📌 Poznaj ZOWIE: https://getzowie.com/ 📚 Książka polecana przez Maję: The Hard Thing About Hard Things - Ben Horowitz - https://amzn.to/3SXgx6d * 📢 Odcinek zawiera płatną promocję. Partnerem dzisiejszego odcinka jest Cambly, platforma do nauki języka, dzięki której opanujesz płynnie angielski, rozmawiając 1 na 1 z native speakerami.
  • Startup Poland PodcastApple Podcasts
    #10 Jak zakłada się globalny startup? | Maja Schaefer (Zowie)Czy zanim zdecydujesz się na własny startup warto zebrać doświadczenie w korporacji czy lepiej zacząć w innym startupie? Jak przekonać rynkowego giganta, że możesz zoptymalizować jego usługę i wreszcie: jak to jest, kiedy do współpracy zap
  • Inovo PodcastApple Podcasts
    What does the VC way mean – Maja Schaefer, Zowie | #13 (PL)The guest of the 13th episode of the Inovo Podcast is Maja Schaefer, Co-Founder & CEO of Zowie. ZOWIE is an AI-powered customer service automation tool for enterprise clients, incl. L'Oreal, InPost, Aviva, Avon, and Brainly. It helps fast-growing...

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