Overview
Lou Sigillo holds the position of Vice President of Contact Center Operations at Healthfirst [1]. Healthfirst is a health insurance organization operating in the New York area. In this role, Sigillo oversees contact center operations for the organization [1].
Profile introduction
As an Executive Customer Service & Operations Leader, I lead large, complex, multi-channel organizations across highly regulated environments. I drive transformation that improves customer experience, operational efficiency, and profitability through disciplined execution and cross-functional alignment. I am known for translating strategy into scalable operating models that deliver measurable results. Key Achievements Include: ✅ Led large-scale, multi-channel customer service and borrower operations across regulated financial services and telecommunications environments, including a 25-yea…
Career history
- Vice President of Contact Center OperationsAug 2026 to presentHealthfirst
- Senior Vice President (SVP) Borrower OperationsAug 2020 to Dec 2025Cenlar FSB
- Senior Vice President Client Engagement2019 to 2020Alorica
- Vice President- Customer Service Operations (Wireless)2014 to 2019Verizon
- Vice President - National Distribution (Wireless)2012 to 2014Verizon
- Vice President- National Customer Service Strategy (Wireline)2009 to 2012Verizon
- President Kansas/Missouri Region (Wireless)2007 to 2009Verizon
- Vice President Midwest Area Customer Service (Wireless)2004 to 2007Verizon
Education
- Bachelor of Science - BS, EconomicsSt. Bonaventure University
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