Overview
Lou Byfield holds the position of Chief Customer Officer at Personetics as of January 2026[1][3]. Byfield brings more than 20 years of experience in FinTech and Banking, with a background leading customer success and product management teams[2]. Prior to joining Personetics, Byfield served as Global Head of Client Success at the same company from June 2025 to January 2026[4], and held roles including Vice President of Product Management and Executive Director at Candescent[5][6]. Byfield's earlier career included positions at NCR Voyix and NCR Corporation in digital banking leadership from 2019 to 2023[7][8][9], as well as a role at FIS as Line of Business Executive for Digital Banking[10]. Byfield earned a BA in Psychology from John Carroll University between 1988 and 1992[11].
Profile introduction
Proven Executive with an accomplished 20+ year history working in the FinTech and Banking. Wide-ranging experience leading customer success and product management teams, delivering innovative solutions and providing P&L business unit leadership. Skilled in management, business development, client satisfaction and Financial Services.
Career history
- Chief Customer OfficerJan 2026 to presentPersonetics
- Global Head of Client SuccessJun 2025 to Jan 2026Personetics
- Vice President of Product ManagementDec 2024 to Jul 2025Candescent
- Executive DirectorOct 2024 to Jan 2025Candescent
- Executive Director, Digital-First BankingOct 2023 to Sep 2024NCR Voyix
- Executive Director, LFI Digital BankingOct 2020 to Oct 2023NCR Corporation
- Executive Director, Digital BankingSep 2019 to Oct 2020NCR Corporation
- Line of Business Executive, Digital BankingMar 2019 to Sep 2019FIS
Education
- BA, Psychology1988 - 1992John Carroll University
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