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Kyle Koch

Vice President Account Management at Chalk

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Overview

Kyle Koch serves as Vice President Account Management at Chalk[1][3]. Koch's career has focused on helping enterprise organizations successfully adopt emerging technology and building post-sale organizations that make that adoption durable[2]. At Sprinklr, Koch founded the account management and customer success functions, then built professional services from zero to 200 globally as the company grew from early ARR to a $2B+ valuation[2]. Koch subsequently held the position of Global Head, Strategic Customer Programs at Databricks from September 2021 to March 2025[5], and has provided GTM Advisory services through Day One Consulting LLC since April 2021[4]. Koch holds a Master of Arts in English and American Literature from New York University and a BA in English (Honors) from the University of Kansas[11][12].

Profile introduction
Source excerptLinkedIn [2]

My career has been focused on one consistent challenge: helping enterprise organizations successfully adopt emerging technology, and building the post-sale organizations that make that adoption durable. At Sprinklr, I founded the account management and customer success functions, then built professional services from zero to 200 globally as the company grew from early ARR to a $2B+ valuation, bringing rigor and repeatability to complex enterprise deployments at a moment when the category itself was still being defined. At Databricks, I built the executive engagement and strategic account pr…

Career history

  1. Vice President Account ManagementFeb 2026 to presentChalk
  2. GTM AdvisoryApr 2021 to presentDay One Consulting LLC
  3. Global Head, Strategic Customer ProgramsSep 2021 to Mar 2025Databricks
  4. Global Vice President, Customer TeamsJan 2019 to Apr 2021MomentFeed (Acquired by Uberall)
  5. Vice President, GTM, Customer Success & Account ManagementNov 2017 to Jan 2019Augment CXM
  6. Associate Vice President, Customer ExperienceJul 2016 to Jun 2017Sprinklr
  7. Associate Vice President, Worldwide Professional ServicesAug 2013 to Jul 2016Sprinklr
  8. Founding Leader, Customer Success & Account ManagementOct 2011 to Aug 2013Sprinklr

Education

  1. Master of Arts, English & American LiteratureNew York University
  2. BA, English (Hnrs.)The University of Kansas
  3. Phillips Exeter Academy

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