Overview
Ken Chenault serves as Chairman & Managing Director at General Catalyst in New York [1][2]. Chenault also holds the role of Co-Founder & Managing Partner at Benchstrength [4]. The General Catalyst position is based in New York [5].
Career history
Insights & ideas
The through-line
Across both appearances, Ken Chenault returns to a single conviction: that corporate success and social responsibility are not in tension but mutually reinforcing, and that business leaders have both the capacity and the obligation to act on that belief. He frames this as a shift in what leadership requires today, pushing corporate chiefs to move beyond traditional shareholder-only thinking toward active engagement with issues like opportunity creation, voting rights, and workforce mobility [1][2].
On business as a force for good
Chenault's central argument is that corporations can be forces for good while remaining highly successful businesses, rejecting the idea that social engagement comes at the cost of performance [2]. He has been an outspoken advocate for corporate leaders to take active roles in societal matters rather than staying neutral, and connects this stance to long-term business success rather than treating it as separate from it [2].
On creating opportunity and mentorship
A recurring focus is opportunity creation, particularly through two-way mentorship, where he discusses mentorship as a reciprocal relationship rather than a one-directional transfer of guidance from senior to junior figures [1]. This connects to his broader commitment to corporate responsibility as something practiced through concrete structures, not just stated values [1]. In the wake of George Floyd's death, he co-launched OneTen with Merck CEO Ken Frazier, a coalition aimed at creating one million jobs for Black Americans, which has since grown to include major companies such as IBM, Nike, and Walmart [2].
On voting rights and civic engagement
Chenault has pushed corporate leaders to use their institutional leverage to protect voting rights, treating this as an extension of corporate responsibility into the civic sphere rather than a separate cause [2].
On responsible innovation
He has put forward a platform for Responsible Innovation that places what he calls "social due diligence" alongside financial due diligence, arguing that companies should evaluate the social impact of their decisions with the same rigor traditionally reserved for financial analysis [2].
On leadership values
Underlying his views on corporate responsibility is an emphasis on character and values as foundational to leadership, with the pursuit of truth, character, and values described as the most important thing for leaders to hold onto [2].
Takeaways
- Treat social responsibility and business success as mutually reinforcing rather than competing priorities [2].
- Build mentorship as a two-way relationship rather than a top-down one [1].
- Use coalitions like OneTen to turn opportunity creation into measurable hiring commitments across major companies [2].
- Apply corporate leverage to civic issues such as voting rights, not just business operations [2].
- Evaluate new initiatives through "social due diligence" alongside standard financial due diligence [2].
- Anchor leadership decisions in a pursuit of truth, character, and values [2].
Media & appearances
- Masters of ScaleApple PodcastsRapid Response: Why business must be a force for good"Corporations can be a force for good – and they can also be very successful," says Ken Chenault, chair of investment firm General Catalyst and former longtime CEO of American Express. During the past year, Ken has been an outspoken advocate for business leaders to actively engage in societal matters. After George Floyd’s death, he and Merck CEO Ken Frazier launched OneTen, a coalition to create 1 million jobs for Black Americans that now includes major brands from IBM to Nike to Walmart. Chenault has pushed corporate chiefs to use their leverage to protect voting rights, and he's come out with a platform for Responsible Innovation that puts what he calls “social due diligence” alongside financial due diligence. Standing up for what's right, Ken says, fuels long-term success: "The most important thing is the quest for truth, character, and values." Read a transcript of this interview at: mastersofscale.com Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Opportunity Divide Episode 4Ken Chenault, General Catalyst Chairman & Managing Director, discusses two-way mentorship, creating opportunity & corporate responsibility.
Opportunity Divide (Guild)
- Spotify podcast episodeSpotifyGeneral Catalyst Chairman and former American Express Chairman/CEO Ken Chenault on leadership, race and responsible innovation
- Audible podcastAmazon MusicKen Chenault, AMEX Former Chairman & CEO: Embrace Constructive Confrontation
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