Overview
Jonathan Young serves as Chief Customer Officer at SWYM.ai[1], a position within the New York artificial intelligence sector. In this role, Young is responsible for customer-facing operations and strategy at the organization[1].
Profile introduction
I build and scale post-sales organizations that drive retention, growth, and measurable customer outcomes. At Elevate K-12, I improved enterprise retention +25% and NRR +47% while co-leading the company's successful sale. At CommerceIQ, I scaled the post-sales engine through ~3.5x ARR growth with >120% NRR. At Kantar, I reversed a multi-year SaaS revenue decline and built a global eCommerce consulting practice from zero to multi-million-dollar revenue in two years. A focus of my recent work has been deploying AI-enabled engagement and support workflows that scale team capacity and improve cu…
Career history
- Chief Customer OfficerJul 2026 to presentSWYM.ai
- Chief Operating Officer / Head of Post-Sales (Customer Success, Professional Services)Mar 2025 to Mar 2026Elevate K-12
- Senior Vice President, Customer SuccessJan 2023 to Mar 2025Elevate K-12
- Vice President, Customer Success and Professional ServicesJan 2021 to Nov 2022CommerceIQ
- Executive Vice President, Head of Retail Planning SaaS & ServicesOct 2019 to Dec 2020Kantar
- Senior Vice President, Head of North America eCommerce Consulting PracticeJul 2018 to Oct 2019Kantar
- Vice President, ConsultingJan 2014 to Jul 2018Kantar
- Senior Brand ManagerOct 2012 to Jan 2014Nestlé Waters North America
Education
- MBA, General Management2006 - 2008The Tuck School of Businessat Dartmouth
BA, Economics1997 - 2001William & Mary
Media & appearances
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