Overview
Jon Hackmann serves as Chief of Staff to the Co-Founder, President, & CTO at Reflection [1]. Hackmann describes themselves as passionate about solving real problems and serving people, identifying as an experienced generalist with hard analytical skills who thrives at building bridges between technical and non-technical functions [2]. Hackmann's tenure at Reflection began in June 2025 as BizOps [5], progressing to BizOps & Interim Head of Talent from August 2025 to February 2026 [4], before assuming the current Chief of Staff role [3]. Prior to joining Reflection, Hackmann held the position of Head of BizOps at Kognitos from December 2023 to June 2025 [6], and previously worked at Shiftsmart in various operations and business operations roles [8][9][10]. Hackmann also held a position in products and analytics at Southwest Airlines [7] and earned a Bachelor's Degree in International Business and Economics from Southern Illinois University Edwardsville [11].
Profile introduction
Passionate about solving real problems and serving people. I'm an experienced generalist with hard analytical skills and thrive at building bridges between technical and non-technical functions.
Career history
- Chief of Staff to the Co-Founder, President, & CTOFeb 2026 to presentReflection
- BizOps & Interim Head of TalentAug 2025 to Feb 2026Reflection
- BizOpsJun 2025 to Aug 2025Reflection
- Head of BizOpsDec 2023 to Jun 2025Kognitos
- Southwest Business - Products & AnalyticsFeb 2022 to Dec 2023Southwest Airlines
- GM - Marketplace OperationsSep 2021 to Jan 2022Shiftsmart
- Senior Manager - BizOpsMay 2021 to Sep 2021Shiftsmart
- Lead - BizOpsAug 2020 to May 2021Shiftsmart
Education
- Bachelor's Degree, International Business and EconomicsSouthern Illinois University Edwardsville
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