Overview
John Michne holds the position of Vice President/Principal at DiRAD Technologies[1]. DiRAD Technologies provides AI-driven customer experience technology and fully staffed call centers serving state and local government, utilities, and universities across voice, email, text, social media, and webchat channels[2]. Michne has held various leadership roles at DiRAD Technologies, including Vice President/General Manager from March 1995 to March 2014[4] and Vice President from 1995 to 2009[5], with the current position beginning in July 2015[3]. Michne holds an MPA in Public Administration from the University at Albany, earned between 1988 and 1990[6], and a BA in Criminal Justice from State University of New York at Oswego, completed between 1985 and 1987[7].
Profile introduction
DiRAD Technologies provides the entire call center stack: from AI-driven CX technology for improving citizen and customer service, to fully staffed call centers trained to extend your brand. Our clientele includes state and local government, utilities, and universities, which look to DiRAD to help them increase engagement via the channels their customers use, including voice, email, text messages, social media, and webchat. As trusted advisors, we also help our customers get the most out of Artificial Intelligence (AI), ensuring that no opportunities are missed as the pace of innovation move…
Career history
- Vice President/PrincipalJul 2015 to presentDiRAD Technologies
- Vice President/General ManagerMar 1995 to Mar 2014DiRAD Technologies
- Vice President1995 to 2009DiRAD Technologies
Education
- MPA, Public Administration1988 - 1990Universityat Albany
- BA, Criminal Justice1985 - 1987State University of New Yorkat Oswego
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