Overview
Jo-Anne Adrian-Drummey serves as Vice President of Patient Experience at AMC Health[1][3]. Adrian-Drummey is described as a growth-driven leader with expertise in customer experience excellence, project management, quality control, and technical process improvement[2]. Adrian-Drummey's professional background includes roles as Director of Customer Experience at Medvantx[4], Director of Retail Pharmacy Customer Care at CVS Health[5], and Director of Consumer Relations at Helen of Troy[6]. Earlier positions included Senior Director of Contact Centers at UpSource, Inc[7], Senior Manager Customer Care at Comcast[8], and Operations Manager for Provider Services at Blue Cross Blue Shield of Massachusetts[9]. Adrian-Drummey also served as a Sergeant in the United States Army Reserve[10]. Adrian-Drummey holds a Bachelor of Applied Science in Public Relations/Image Management from Suffolk University[11] and a degree in Law from UMass Law[12].
Profile introduction
Passionate and versatile growth-driven leader with extensive experience in customer experience (CX) excellence and technical support. Expertise includes project management, quality control, technical process improvement, and implementing customer-centric strategies while overseeing high-level business processes and client communications. Possesses a successful track record of leading diverse teams, enhancing operational workflows, and fostering a positive culture. Adept at cultivating relationships with team members, stakeholders, and clients, consistently prioritizing customer satisfaction wh…
Career history
- Vice President of Patient ExperienceMar 2025 to presentAMC Health
- Director of Customer ExperienceSep 2022 to Feb 2024Medvantx
- Director of Retail Pharmacy Customer CareJul 2017 to Oct 2022CVS Health
- Director of Consumer RelationsJul 2014 to Jul 2017Helen of Troy
- Senior Director of Contact CentersAug 2012 to Jul 2014UpSource, Inc
- Senior Manager Customer CareMay 2007 to Mar 2011Comcast
- Operations Manager-Provider ServicesJan 2001 to May 2007Blue Cross Blue Shield of Massachusetts
- SergeantApr 1996 to Mar 2004United States Army Reserve
Education
Bachelor of Applied Science - BASc, Public Relations/Image ManagementSuffolk University
- Law at UMass Law
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