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Ian Kraskoff

Founder and CEO at cloud humans

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Overview

Ian Kraskoff is the Founder and CEO of Cloud Humans[1], a company that assists businesses in accelerating written customer support responses by 20x while reducing costs by at least 20 percent and improving support quality[2]. Kraskoff previously served as Director of CX and Acquisitions & Supply at Loft from July 2019 to August 2020[4], and held multiple operations roles at Uber Eats between November 2016 and June 2018[9][8][7][6]. Kraskoff completed an MBA at INSEAD from 2018 to 2019[12] and attended Y Combinator in 2021[11]. Kraskoff earned a Bachelor's degree in Commerce with a concentration in Marketing and IT and a Business Analytics Track from the University of Virginia[13].

Profile introduction
Source excerptLinkedIn [2]

We help companies increase the speed to which they answer their written customer support enquiries by 20x and reduce their cost by at least 20% while increasing their support's quality and humanization. Guaranteed. We have worked with companies such as Mercado Livre, Locaweb, Pier and Zippi. If you'd like to know more, send me an email at ian@cloudhumans.com I also write about customer experience here at LinkedIn. All experience has been gathered as a Director for CX at Loft and with our current customers. Shoot me a direct message if you want to get some more insights about CX. www.clou…

Career history

  1. Founder and CEOAug 2020 to presentcloud humans
  2. Director - CX and Acquisitions & SupplyJul 2019 to Aug 2020Loft
  3. MBA CandidateAug 2018 to Jul 2019INSEAD
  4. Interim City General Manager @ Uber EatsJun 2018 to Aug 2018Uber
  5. Senior Operations Manager @ UberEatsMar 2018 to Jun 2018Uber
  6. Existing Partnerships & Operations Manager @ Uber EatsJul 2017 to Feb 2018Uber
  7. Operations & New Partnerships Manager @ UberEATSNov 2016 to Jul 2017Uber
  8. Council Member (Young Alumni Council)Jul 2012 to Jul 2017University of Virginia

Education

  1. Y Combinator2021 - 2021
  2. Master of Business Administration - MBA2018 - 2019INSEAD
  3. Bachelor's, Commerce with Concentration in Marketing and IT and a Business Analytics Track2010 - 2012University of Virginia

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