Overview
Falke is co-founder at NxtConnect AI[1], where the company helps organizations implement AI and develop proprietary software[2]. Falke's background spans over 12 years in enterprise customer success, solution engineering, and sales roles at LinkedIn, Seismic, and Miro, during which Falke led global client programs for Fortune 500 and DAX enterprises, trained hundreds of professionals, and authored a 300-page bilingual enterprise customer success book[2]. Prior to founding NxtConnect AI in February 2025[3], Falke served as community lead at NYTechVentures from April 2024 to December 2025[5] and founded Customer Success School, serving as founder and managing director from June 2022 to May 2024[6]. Falke's education includes an InnerMBA in Leadership and Management from New York University[11] and certificates in leadership principles and leading with finance from Harvard Business School Online[12][13].
Profile introduction
For 12+ years I led enterprise Customer Success, Solution Engineering and Sales at LinkedIn, Seismic, and Miro — running global client programs for Fortune 500 / DAX enterprises. Along the way I trained hundreds of CS and sales professionals and wrote a 300-page bilingual Enterprise Customer Success book. Then I fell in love with AI. Learned as much as I could, built an AI community and full-stack GTM & Production products with AI (I.e Amplicast.io, a content creation/publishing tool). Currently I am building NxtConnect AI, where we help companies implement AI & develop proprietary software…
Career history
- Co-FounderFeb 2025 to presentNxtConnect AI
- GTM LeadOct 2025 to Mar 2026Shaped
- Community LeadApr 2024 to Dec 2025NYTechVentures
- Founder & Managing DirectorJun 2022 to May 2024Customer Success School
- Strategic Sales LeaderJul 2022 to Dec 2022Miro
- Director of Customer SuccessAug 2021 to May 2022Seismic
- Senior Enterprise Relationship ManagerDec 2020 to Jul 2021LinkedIn
- Senior Enterprise Customer Success ManagerJul 2020 to Nov 2020LinkedIn
Education
InnerMBA, Leadership & ManagementSep 2021 - Aug 2022New York University
Other; Certificate in Leading with Finance , Leading with Finance2020 - 2020Harvard Business School Online
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