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Franklin Shen

Vice President, Clinical Operations at Tembo Health

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Overview

Franklin Shen serves as Vice President, Clinical Operations at Tembo Health[1][4], a position held since May 2022[4]. Shen previously held the role of Director, Clinical Operations at Tembo Health from April 2021 to May 2022[5]. Before joining Tembo Health, Shen worked at Flatiron Health in progressively senior roles, including Director of Training Operations[6], Director of Customer Support[7], Director of Curriculum[8], Senior Manager of Curriculum[9], and Curriculum Manager[10]. Shen holds a Master of Business Administration from Quantic School of Business and Technology, completed between 2016 and 2017[11], and a Bachelor of Applied Science from the University of Pennsylvania, earned between 1999 and 2003[12].

Profile introduction
Source excerptLinkedIn [2]

I believe in impact and change. However both are hard to achieve without the right capabilities and processes. Therefore I love helping organizations be more strategic and customer-driven through focused operations and inspired design. In my current role, I'm passionate about building an industry-defining way of training our customers. My team is focused around designing and delivering training and content that are experiences, where participants are not only engaged to the content but committed to the journey. Whether face-to-face or virtual, we aim to define training that leads to better ret…

Career history

  1. Senior Director of OperationsAug 2025 to presentTempus AI
  2. Vice President, Clinical OperationsMay 2022 to presentTembo Health
  3. Director, Clinical OperationsApr 2021 to May 2022Tembo Health
  4. Director, Training OperationsJan 2020 to Mar 2021Flatiron Health
  5. Director, Customer SupportMay 2018 to Jan 2020Flatiron Health
  6. Director, CurriculumDec 2017 to Apr 2018Flatiron Health
  7. Senior Manager, CurriculumOct 2016 to Dec 2017Flatiron Health
  8. Curriculum ManagerApr 2016 to Oct 2016Flatiron Health

Education

  1. Master of Business Administration - MBA, Business2016 - 2017Quantic School of Business and Technology
  2. Bachelor of Applied Science (BASc)1999 - 2003University of Pennsylvania

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