NYTech
People
Personemployee

Felipe Serra

Founder at cloud humans

LinkedIn profile Suggest an update

Overview

Felipe Serra is the founder of CloudHumans [1], a company focused on autonomous AI systems for customer support [2]. Serra has been leading CloudHumans since August 2020 [3]. Prior to founding the company, Serra held operations roles at major marketplace platforms, including Head of Operations at Rappi from December 2018 to August 2020 [4], and multiple positions at Uber Eats between 2015 and 2018, progressing from Operations and Logistics Manager to Sr Operations and Logistics Manager [5][6][7]. Serra's earlier career included roles at Lojas Leader and Indra [8][9][10]. Serra holds a Bachelor of Business Administration from Universidade de Brasília [11] and completed studies at Novancia Business School [12].

Profile introduction
Source excerptLinkedIn [2]

I've spent the last 5 years building CloudHumans from the ground up with my cofounders — a company on a mission to reinvent how businesses scale customer support through AI. We’re not just automating support — CloudHumans is redefining what customer support looks like — fully autonomous AI systems that replace traditional teams while elevating the customer experience. This frees CX teams to focus on driving real impact for the business, instead of putting out operational fires. Before CloudHumans, I cut my teeth scaling some of the most iconic marketplace companies in Latin America. At Rappi…

Career history

  1. FounderAug 2020 to presentcloud humans
  2. Head of OperationsDec 2018 to Aug 2020Rappi
  3. Sr Operations and Logistics Manager - Uber EatsAug 2017 to Nov 2018Uber
  4. Strategy and Operations Manager - Uber EatsOct 2016 to Jul 2017Uber
  5. Operations and Logistics ManagerSep 2015 to Sep 2016Uber
  6. Senior AnalystJan 2015 to Sep 2015Lojas Leader
  7. TraineeJan 2014 to Dec 2014Lojas Leader
  8. Project AnalystFeb 2013 to Dec 2013Indra

Education

  1. Bachelor of Business Administration (BBA) at Universidade de Brasília2006 - 2011Education
  2. Novancia Business School2012 - 2012

This page shows public professional information only, each fact cited. Is this you? send a correction, or ask for removal within 24 hours, no questions asked.