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Erica Akroyd

Vice President, Customer Success at Datarails

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Overview

Erica Akroyd serves as Vice President, Customer Success at Datarails[1][3]. Akroyd is described as a people-focused Customer Success leader with ability to build collaborative teams and link performance to business objectives[2]. Akroyd's professional background includes roles at Pendo.io spanning from Product Manager through Director of Scaled Customer Success and Education between May 2019 and April 2025[5][6][7][8][9][10], followed by a position as Vice President of Customer Experience at amplo[5]. Akroyd also serves as Board Advisor at Balboa Solutions[4]. Akroyd holds a Master of Social Work from the University of Georgia (2007–2008) and a Bachelor of Social Work from the same institution (2004–2007)[11][12].

Profile introduction
Source excerptLinkedIn [2]

People-focused Customer Success leader with proven ability to build creative and collaborative teams, develop people, and link performance to overall business objectives. With a not-so-typical journey to technology, I have a unique ability to empathize and understand many perspectives while collaborating towards a solution. I thrive in high-growth, fast-paced environments and adapt quickly to changing demands. StrengthsFinder® Top 5 Strengths: 1. Achiever 2. Responsibility 3. Relator 4. Arranger 5. Individualization ESF-J Personality: The "Consul"

Career history

  1. Vice President, Customer SuccessJul 2026 to presentDatarails
  2. Board AdvisorSep 2024 to presentBalboa Solutions
  3. Vice President, Customer ExperienceApr 2025 to Jun 2026amplo
  4. Director, Scaled Customer Success and EducationMar 2023 to Apr 2025Pendo.io
  5. Sr. Manager, Scale Customer Success and ProgramsMay 2022 to Mar 2023Pendo.io
  6. Sr. Manager, Mid-Market / Enterprise Customer SuccessAug 2021 to May 2022Pendo.io
  7. Manager, Corporate Customer SuccessAug 2020 to Aug 2021Pendo.io
  8. Product ManagerMay 2019 to Aug 2020Pendo.io

Education

  1. Master of Social Work (MSW), Social Work2007 - 2008The University of Georgia
  2. Bachelor of Social Work2004 - 2007The University of Georgia

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