Overview
Dushyant A. is Co-Founder & Chief Design Officer at Careflick as of January 2025[1][3]. A design leader and service designer with over 25 years of experience[2], A. has held senior positions across enterprise and public sector organizations. Prior to Careflick, A. served as Service Designer (Consultant) at the Ministry of Housing, Communities and Local Government from October 2022 to January 2025[4]. Earlier roles included Head of User Experience & Service Design at QS Quacquarelli Symonds from December 2018 to August 2022[5], and Vice President & Director of User Experience at MakeMyTrip from April 2012 to October 2015[9]. A. holds a Master of Computer Applications in Computer Software Engineering from IG University[11] and a Certified Usability Analyst credential in Human Computer Interaction from Human Factors International[12].
Profile introduction
I’m a design leader and service designer with 25+ years of experience working at the intersection of systems, strategy, and human experience. I don’t design interfaces — I design services, ecosystems, and the conditions for better decisions. Throughout my career, I’ve helped organizations rethink how value flows across people, processes, technology, and culture. As a Service Design leader, Head of UX, and Chief Design Officer, I’ve built and scaled design capabilities while leading complex transformations across enterprise and public sector environments. Today, my focus sits at the converge…
Career history
- Co-Founder & Chief Design OfficerJan 2025 to presentCareFlick Inc
- Service Designer (Consultant)Oct 2022 to Jan 2025Ministry of Housing, Communities and Local Government
- Head Of User Experience & Service DesignDec 2018 to Aug 2022QS Quacquarelli Symonds
- Product & Service Designer - HighNetWork & Edenred UK (Consultant)Mar 2018 to Nov 2018ProArch
- Product & Service Designer - QS, NHS Digital Consultant)Oct 2016 to Mar 2018SCUBED
- Product & Service Designer - Independent ConsultantNov 2015 to Oct 2016Yawo, Lifinity, CanvasFlip, & other stealth mode startup's
- Vice President & Director of User Experience (UX) - Online Products/ServicesApr 2012 to Oct 2015MakeMyTrip
- Head of User Experience(UX) - Online Products/ServicesApr 2011 to Mar 2012MakeMyTrip
- Co-Founder & Chief Design OfficerCareflick
Education
- Masters of Computer Applications (MCA), Computer Software Engineering2004 - 2008IG University
- Certified Usability Analyst, Human Computer Interaction at Human Factors International2007 - 2007
- Diploma in Client Server Technology, Computers at Aptech Ltd.2001 - 2001Education
This page shows public professional information only, each fact cited. Is this you? send a correction, or ask for removal within 24 hours, no questions asked.