Overview
Craig Morrill holds the position of Vice President - Global Customer Success at Zenity [1][3]. Morrill brings over 15 years of experience leading customer success, renewals, and strategic sales organizations, with a focus on building high-performing teams and driving measurable business impact [2]. Prior to joining Zenity, Morrill held several roles at Sumo Logic between 2019 and 2026, including Vice President of Customer Success, Director of Technology Advisory, and Principal Customer Success Manager [4][5][6][7]. Morrill's earlier career included positions at Apptio as Principal Customer Success Advisor, Customer Success Advisor, and Senior Consultant between 2014 and 2019 [8][9][10]. Morrill holds a Bachelor of Arts in Economics and Accounting from Western Washington University [11] and an Associate degree in Business and General Transfer from Everett Community College [12].
Profile introduction
With over 15 years of experience leading customer success, renewals, and strategic sales organizations, I specialize in building high-performing teams that drive measurable business impact. My focus is on creating operational clarity, accelerating revenue retention, and strengthening cross-functional collaboration across Sales, Product, and Marketing. As Vice President of Customer Success at Zenity, I lead the global organization responsible for driving adoption, retention, and expansion across our Fortune 500 customer base — as enterprises secure AI agents at scale. My mandate: build a Custo…
Career history
- Vice President - Global Customer SuccessJul 2026 to presentZenity
- Vice President of Customer SuccessFeb 2023 to Jul 2026Sumo Logic
- Director - Technology AdvisoryFeb 2022 to Feb 2023Sumo Logic
- Principal Customer Success ManagerFeb 2021 to Jan 2022Sumo Logic
- Sr Enterprise Customer Success ManagerOct 2019 to Feb 2021Sumo Logic
- Principal Customer Success AdvisorMar 2018 to Oct 2019Apptio
- Customer Success AdvisorSep 2015 to Oct 2019Apptio
- Senior ConsultantJul 2014 to Aug 2015Apptio
Education
Bachelor of Arts (B.A.), Economics / Accounting2001 - 2003Western Washington University
- AA, Business / General Transfer1997 - 2001Everett Community College
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