Overview
Bruno Cecatto serves as CX Engineer and Founder at cloud humans[1], where Cecatto focuses on empowering fast-growing companies to scale their customer service with fewer resources[2]. Cecatto has held the position since October 2020[3] and simultaneously founded CXperts in September 2020[4]. Prior experience includes serving as Country Manager at Truora Inc. from August 2019 to October 2020[5], Head of SMB at Uber from September 2016 to August 2019[6], and Head of Customer Success at Nibo from May 2015 to September 2016[7]. Cecatto attended Y Combinator in 2021[8], completed Executive Education in Leadership & Business Strategy at Harvard Business School in 2018[9], and earned a Bachelor of Business Administration in Business Administration from FGV – Fundação Getulio Vargas between 2010 and 2013[10].
Profile introduction
I'm empowering fast-growing companies to scale their customer service with fewer resources.
Career history
- CX Engineer (and also Founder)Oct 2020 to presentcloud humans
- FounderSep 2020 to presentCXperts
- Country ManagerAug 2019 to Oct 2020Truora Inc.
- Head of SMBSep 2016 to Aug 2019Uber
- Head of Customer SuccessMay 2015 to Sep 2016Nibo
Education
W212021 - 2021Y Combinator
Executive Education, Leadership & Business Strategy (powered by Uber)2018 - 2018Harvard Business School Executive Education
Bachelor of Business Administration (B.B.A.), Business Administration2010 - 2013FGV, Fundação Getulio Vargas
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