Overview
Ben Ardito serves as Vice President of Customer Success at BERA as of March 2025[1][3]. Ardito is a Customer Success executive with experience building and transforming global, enterprise-scale Customer Success organizations across SaaS and digital platforms ranging from $10M to $800M+ in annual recurring revenue[2]. Ardito has held senior leadership roles at Rapid7 as VP Global Customer Success from May 2023 to March 2025[4], at Persado as SVP Head of Global Customer Success from March 2022 to May 2023[5], and at Epsilon in successive roles from September 2018 to March 2022[6]. Earlier positions include VP/GM Digital Solutions and Services at Epsilon from February 2013 to August 2018[7], VP of Professional Services and Customer Success at OrderMotion from April 2011 to February 2013[8], and VP of Professional Services at eBay Enterprise Marketing Solutions from February 2001 to March 2011[9]. Ardito holds a Bachelor's degree in Journalism from Saint Michael's College[11].
Profile introduction
Customer Success executive with deep experience building and transforming global, enterprise-scale CS organizations across SaaS and digital platforms ($10M–$800M+ ARR). Proven track record of turning renewal-focused teams into strategic, data-driven operating models that drive adoption, retention, and expansion. Expert in designing and scaling Customer Success systems including segmentation, health scoring, success planning, onboarding, enablement, and value realization frameworks. Known for building repeatable operating models that improve time-to-value, reduce churn risk, and increase cust…
Career history
- Vice President of Customer SuccessMar 2025 to presentBERA
- VP Global Customer SuccessMay 2023 to Mar 2025Rapid7
- SVP, Head of Global Customer SuccessMar 2022 to May 2023Persado
- SVP Digital Services (Customer Success)Sep 2018 to Mar 2022Epsilon
- VP/GM Digital Solutions and ServicesFeb 2013 to Aug 2018Epsilon
- VP of Professional Services and Customer SuccessApr 2011 to Feb 2013OrderMotion (acquired by NetSuite 2013)
- VP of Professional ServicesFeb 2001 to Mar 2011eBay Enterprise Marketing Solutions (formerly e-Dialog)
- Product Manager2000 to 2001Quickdot
Education
- Bachelor's degree, JournalismSaint Michael's College
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