Overview
Anuj Shah is Co-Founder and CEO at Averas AI[1], a company that builds AI systems addressing evaluation and knowledge gaps in real-world applications[2]. Shah brings over 25 years of experience in emerging technology, AI, and automation across customer service, operations, and back-office functions[2]. Prior to founding Averas AI in December 2024[3], Shah served as Head of AI and Intelligent Automation Center at PNC from April 2023 to December 2024[4], and held the position of Managing Director at Citi for a decade beginning in May 2013[5]. Shah's earlier career included roles as Senior Manager at Deloitte Consulting from August 2004 to May 2013[6] and Senior Consultant at Cap Gemini Consulting from September 2001 to August 2004[7]. Shah holds a Master of Science in Technology Management and a Bachelor of Science in Computer Science, both from Stevens Institute of Technology[8][9].
Profile introduction
We build AI that works in the real world—by fixing what others overlook: evals and broken knowledge. With 25+ years of experience leading emerging tech, AI, and automation across customer service, ops, and back-office functions, I have seen firsthand how even the most advanced models fail when built on incomplete or misaligned evals and content. We help AI, Digital, CX, and Ops leaders diagnose and improve the knowledge behind their chatbots, self-service tools, and agent assist systems—turning guesswork into measurable performance gains. Before founding my startup, I led AI at a Fortune 50…
Career history
- Co-Founder and CEODec 2024 to presentAveras AI
- Head of AI and Intelligent Automation CenterApr 2023 to Dec 2024PNC
- Managing DirectorMay 2013 to Apr 2023Citi
- Senior ManagerAug 2004 to May 2013Deloitte Consulting
- Senior ConsultantSep 2001 to Aug 2004Cap Gemini Consulting (formerly Ernst & Young Consulting)
Education
Masters of Science, Technology Management2002 - 2004Stevens Institute of Technology
This page shows public professional information only, each fact cited. Is this you? send a correction, or ask for removal within 24 hours, no questions asked.