Overview
Alex James holds the position of Senior Vice President, AI Transformation & Global Customer Support at Fivetran [1]. In this role, James oversees functions related to artificial intelligence transformation initiatives and global customer support operations [1].
Profile introduction
I am a dynamic, motivated, and driven Global leader with proven accomplishments that span more than 15 years in strategy and execution, customer support and success management, product development, solution deployment and leading-edge technical sales. Over the years, I have worked in diverse organizations including startups within the technology/computer software industry, defining the practice vision and growth strategy and then put in place operational plans to execute and monitor the same. My expertise includes direct technology-oriented operations, service sales, engineering, and program…
Career history
- Senior Vice President, AI Transformation & Global Customer SupportSep 2025 to presentFivetran
- Vice President, Global Customer SupportJan 2022 to Sep 2025Fivetran
- Senior Director, Global Customer SupportApr 2021 to Jan 2022Fivetran
- Senior Director, EMEA Customer SuccessMay 2020 to Apr 2021Fivetran
- Head of Practice - Customer Data CloudAug 2018 to May 2020SAP
- Director of Global Expert Services - Aquired by SAPSep 2017 to May 2020Gigya
- Director of Customer Experience AnalyticsApr 2015 to Sep 2017Theilgaard Mortensen A/S - Acquired by Solteq
- Tealeaf Practice ManagerAug 2013 to Apr 2015Theilgaard Mortensen A/S
Education
- Software Engineering at University of Brighton2001 - 2005
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