Engagement Manager (H/F)

About this opportunity

As a Global Engagement Manager, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas of IT infrastructure, cloud transformation, and digital services. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.

Key Responsibilities:

• Serve as the primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.

• Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.

• Coordinate cross-functional teams across geographies, ensuring consistency in delivery, governance, and communication.

• Apply Agile, PRINCE2, and hybrid methodologies to manage program execution, timelines, and risk.

• Ensure 24x7 operational readiness and SLA compliance for infrastructure-heavy engagements, including incident and change management.

• Drive financial performance: revenue forecasting, cost control, invoicing, and deviation management.

• Lead executive-level client communications, manage expectations, and resolve escalations.

• Ensure quality assurance and program integrity, aligning with technical standards and business goals.

• Oversee multi-site, multi-shore delivery models, ensuring seamless coordination and performance.

• Support business development by identifying growth opportunities within existing accounts.

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