Front End Manager

About this opportunity

JOB DETAILS

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing • Ensure proper cash handling procedures are followed, including register reconciliation and control processes • Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues • Supervise and manage front-end staff to ensure adherence to company policies and performance expectations • Ensure high levels of customer service are maintained at all times • Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern • Coordinate front-end processes including scheduling, workflow execution, and coverage • Support implementation and enforcement of front-end procedures and internal controls • Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations • Strong understanding of cash handling procedures and transaction accuracy • Experience leading or managing a team in a fast-paced environment • Strong problem-solving and organizational skills • Ability to manage multiple priorities effectively • Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations • Familiarity with audit standards and operational controls • Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage • 401(k) Retirement Plan with Employer Match • Paid Time Off (PTO) in accordance with company policy • Six (6) Paid Company Holidays • Tuition Reimbursement Program (subject to eligibility and plan guidelines) • Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits) • Competitive and Comprehensive Benefits Package Designed to Support You and Your Family • All benefits are subject to eligibility requirements and plan terms

Job Ref #: fab50d06-2b16-46b5-af11-a9a56d767b10

Date Posted: 2024-12-03