Reply.ai was a software development company operating in the New York artificial intelligence scene[1]. The company was acquired by Kustomer[2]. Reply.ai provided customer service automation by automating repetitive processes and delivering instant and personalized attention on messaging channels[2]. The company was ranked among the Top 10 Chatbots for Enterprise Customer Service by Forrester[2]. Reply.ai served enterprise customers including Samsung, Coca-Cola, and The Cosmopolitan of Las Vegas[2].
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