Glia is a customer service technology platform for financial institutions founded in New York City in 2012[1][2][3]. The company provides AI, human, voice, and digital solutions designed to help banks and credit unions automate customer interactions[1]. Its product offerings include virtual assistants, voice AI, digital self-service tools, and workforce management capabilities[1]. Glia's platform consists of three main components: Glia AI, Glia Voice, and Glia Digital[5]. According to the company, its voice AI can resolve up to 80 percent of banking calls[5]. As of its public reporting, Glia had processed more than 10 billion successful interactions on its platform[4]. The company operates across 35 countries with employees speaking 18 languages[4].
Traction
- Glia reported more than 10 billion successful interactions on its platform, 18 languages spoken in its offices and 35 countries represented among its employees.[4]
Product
- Glia sells a banking AI platform for banks and credit unions spanning Glia AI, Glia Voice and Glia Digital, and claims its voice AI can resolve up to 80% of banking calls.[5]
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