Coyle Hospitality Group

Overview

Coyle Hospitality Group is a customer experience evaluation company headquartered in New York[1][9]. Founded in 1996[4], the company conducts mystery shopping evaluations and customer experience audits for hospitality, retail, healthcare, and other service-oriented businesses globally[2]. Coyle's service offerings include mystery shopping programs, luxury hospitality evaluations, restaurant consulting, cruise evaluations, emotional audits, compliance assessments and operational benchmarking delivered through online reporting and analytics[7]. The company serves hotels and resorts, restaurants, cruise lines, healthcare organizations, luxury retail, spas, cannabis dispensaries, entertainment venues, property management, real estate and new home sales[8]. Coyle operates in more than 130 countries with a global network of professional evaluators[5]. The company's client base includes major hospitality and retail brands such as Hyatt, IHG, Shangri-La Hotels, Nobu, Soho House, MSC Cruises, and Royal Caribbean International[6].

The company's own site places it in New York: Phone number listed as +1-212-629-2083 (212 is NYC area code) and company appears to use this as primary contact. [1]

Coyle Hospitality Group was founded in 1996. [4]

Coyle's services include mystery shopping programs, luxury hospitality evaluations, restaurant consulting, cruise evaluations, emotional audits, compliance assessments and operational benchmarking delivered through online reporting and analytics. [7]

Coyle Hospitality Group is headquartered at 244 Madison Ave #369, New York, NY 10016. [9]

Growth & traction

Coyle Hospitality Group says it operates in more than 130 countries with a global network of professional evaluators. [5]

Customers

Coyle Hospitality Group displays client logos for Hines, MoMA, Revolve, Aritzia, Nando's, Din Tai Fung, WeWork, Tommy Bahama, MSC Cruises, Soho House, Nobu, Shangri-La Hotels, IHG and Hyatt, and publishes testimonials referencing Tauck World Discovery, Sage Restaurant Group, Standard International, Noho Hospitality Group and Royal Caribbean International. [6]