Conversocial, A Verint Company

Overview

Conversocial is a customer engagement platform listed in the New York AI scene[1]. Founded in 2009, the company developed technology that enables businesses to deliver customer service and support through private messaging apps including WhatsApp, Facebook Messenger, and Apple Messages for Business[2]. The conversocial.com domain now redirects to Verint's private messaging channels page, where the product operates under the name Verint Messaging[3]. Verint Messaging consolidates a brand's private messaging and social media channels into a single agent desktop, featuring rules-based routing and prioritization, a proprietary Play Mode automatic content distributor, customizable content inboxes, and integrated bot plus human-assisted service[4]. The company also offers Verint Channel Automation, which brings together WhatsApp, Facebook Messenger, Twitter DM, email and chat in a unified agent experience for omnichannel customer service[5]. The messaging product supports Facebook Messenger, the Messenger Chat Plugin, WhatsApp Business, and Apple Messages for Business as customer engagement channels[6].

Verint Messaging brings all of a brand's private messaging and social media channels into a single agent desktop, with rules-based routing and prioritization, a proprietary Play Mode automatic content distributor, customizable content inboxes and integrated bot plus human-assisted service. [4]

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, email and chat in a single-pane agent experience for omnichannel customer service. [5]

Business address: 3 West 18th Street, New York, New York, 10011. [7]

Partnerships

The messaging product supports Facebook Messenger and the Messenger Chat Plugin, WhatsApp Business and Apple Messages for Business as customer engagement channels. [6]