Cohere.io

Overview

Cohere.io was an AI-powered customer support automation platform acquired by New York-based fintech company Ramp in June 2023[2]. The platform used large language models to automatically resolve customer support tickets, with customers reporting deflection rates up to 60%[2][3]. Cohere's product suite included Answers, SmartRoute, Cobrowse, SmartCompose, and Insights, along with a Chrome browser extension called Cohere Assist[4]. The platform extracted answers from previously resolved tickets and generated automatic responses to similar incoming inquiries[5]. Cohere served over 200 companies including Deel, Loom, Rippling, OpenPhone, Flock Safety, and Podium[2][6]. According to case studies on its homepage, Ramp achieved a 5x return on investment and automated 60% of tickets, while Loom doubled self-serve resolutions to 51%[7]. The company was headquartered in New York at 298 5th Avenue[8].

Cohere's platform is made up of Answers, SmartRoute, Cobrowse, SmartCompose and Insights, plus a browser extension called Cohere Assist for Chrome. [4]

Cohere uses generative AI and large language models to extract answers from agent responses on already-solved tickets and reply automatically whenever the same question is asked again. [5]

Cohere.io lists its corporate entity Caldera Labs Inc. at 298 5th Avenue, 7th Floor, New York, NY 10001. [8]

Ramp lists its address as 28 West 23rd Street, New York, New York, 10010. [10]

Customers

Cohere names Ramp, Loom, Rippling, OpenPhone, Flock Safety and Podium as customers on its homepage. [6]

Growth & traction

Cohere states that Ramp automated 60% of tickets and saw a 5x ROI, Loom doubled self-serve resolutions to 51%, and Rippling increased deflection by 50%. [7]