Chatdesk

Overview

Chatdesk is a customer support platform for ecommerce brands headquartered at 115 Broadway, 5th Floor, New York, NY 10006[1]. Founded in 2017 by Andrew and Aneto[6], the company provides 1:1 customer support for ecommerce brands including proactive outreach on social, email and SMS and 24/7 ticket coverage[2]. Chatdesk's named products are Chatdesk Teams (24/7 support), Chatdesk Shift (call deflection) and Chatdesk Trends (automatic customer insights)[4]. The company integrates with help desks including Zendesk, Intercom, Gorgias and Kustomer, and with channels including TikTok, YouTube, Facebook, Instagram and SMS[11]. Chatdesk's customers include Thinx, StoryWorth, SheerTex, SheaMoisture, Scotch Porter, SAXX, Olaplex, Mars, Grown Alchemist, Fable, CookUnity and Andie[5]. The company raised seed funding in 2018 from Susa Ventures, Slow Ventures and Fika Ventures among others, and a Series A in 2021 from Cultivation Capital, Harlem Capital and Serena Ventures among others[8].

Chatdesk's site footer lists '115 Broadway, 5th Fl, New York, NY 10006'. [1]

Chatdesk was founded in 2017 by Andrew and Aneto, and signed BarkBox as its first client that year. [6]

Business address: "115 Broadway, 5th Fl, New York, NY 10006" with phone +1 (929) 248-4090. [10]

Customers

Chatdesk names Thinx, StoryWorth, SheerTex, SheaMoisture, Scotch Porter, SAXX, Olaplex, Mars, Grown Alchemist, Fable, CookUnity and Andie as customers on its homepage. [5]

Wes Blundy, Founder and CEO of Andie Swim, is quoted saying "Chatdesk has given us a conversion boost of over 10%," and Sophie Bakalar, Co-Founder of Fable Pets, is quoted on the same page. [13]

Growth & traction

Chatdesk's about page reported 140+ team members plus a community of 8,000+ CX experts as of 2022. [7]

Chatdesk reported "300% YoY revenue growth" for 2021 on its about page. [9]

Chatdesk's Teams page cites a 90+ NPS for its teams, a 15%+ increase in conversion on Facebook and Instagram ads, average response times under 90 minutes and setup in one week. [12]

Funding history

Chatdesk raised seed funding in 2018 from Susa Ventures, Slow Ventures and Fika Ventures among others, and a Series A in 2021 from Cultivation Capital, Harlem Capital and Serena Ventures among others. [8]

Partnerships

Chatdesk integrates with Zendesk, Intercom, Gorgias and Kustomer help desks and with TikTok, YouTube, Facebook, Instagram and SMS channels. [11]