Bernard is an AI company that runs home appliance repair operations[1]. Based in New York City[2], the company went through Y Combinator's Summer 2026 batch[3] with a team of nine people[4]. Bernard builds AI employees for home and commercial appliance servicers that operate across phone, text, email, warranty feeds, and existing systems to manage customer communication, scheduling, and dispatch[5]. The company's core technology, Pre-ID, combines appliance identification and symptoms with repair history, similar completed visits, manufacturer guidance, and parts data to produce diagnoses and ranked parts lists[5]. This system aims to prepare technicians with necessary parts before arriving at service calls, enabling servicers to complete more repairs on the first visit[5].
About
- Bernard builds AI employees for home and commercial appliance servicers. They work across phone, text, email, warranty feeds, and existing systems to manage customer communication, scheduling, and dispatch, carrying each job through diagnosis, parts preparation, technician handoff, and follow-up. At the center is Pre-ID, which combines the exact appliance and its symptoms with repair history, similar completed visits, manufacturer guidance, and parts data to produce a diagnosis, ranked parts, and follow-up questions. Technicians arrive prepared with the right parts, helping servicers complete more repairs on the first visit. We’re building the world’s most efficient appliance servicers, creating happier customers and a more connected appliance ecosystem. Learn more at https://bernardhq.com/[5]
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